Normal wear and tear is exactly what is sounds like: it’s what is expected to occur as a result of regular use. Some examples of excessive wear and tear are scratches or dents larger than 2”, sidewall damage to tires, and interior burns or tears. Further detail on how Canvas manages vehicle condition can be found here.
For a complete list of what we consider excessive wear and tear, please reference your agreement with us from your customer dashboard (where you can view and download your agreement).