What do I need to know about mileage packages?

Each car comes with 500 miles per month, but if you need more, we have options! From 850 miles to unlimited, select the mileage package that you need. Also, you can always change it on the go from your Canvas dashboard.

Upgrading Mileage Package-

Your upgrade changes will retroactively apply to your current billing period, so the extra miles are available immediately. Upgrading your mileage package today will increase the available miles in your current month. Your next month's statement will contain an extra charge for the increased cost of the mileage package. We will maintain your upgraded mileage package into subsequent months until it's downgraded back.

Rollover Miles-

Rollover miles are any unused miles remaining at the end of your billing period. For example, if you have the 500 monthly miles package and only drove 400 miles during the billing period, the 100 unused miles will be carried (or rolled) over to your next period.

Note—if you have the unlimited miles package, you will not be able to rollover your miles if you downgrade. Also, if you swap cars, you will not be able to rollover miles to your next car.

Downgrading Mileage Package-

When you downgrade your mileage package, changes will go into effect beginning on your next billing cycle.

Tracking Mileage-

Each of our cars comes equipped with a little computer that tracks mileage. We use the reported mileage to track unused (or rollover) miles and any overages.

To give you one less thing to worry about, we’ll send you an email when you reach 75%, 90%, and 100% of your mileage package each month. This way, there are no surprises.

Keep in mind: if you want to change your mileage package before your appointment, please change it in the dashboard no less than 24 hours before. Any changes in price due to upgrading or downgrading before your appointment will be charged or refunded within 24 hours of receiving your car.