How do I return and what should I expect while returning?

Scheduling your return is easy and can be done from your customer dashboard. We ask that you schedule a return 7 days before your desired appointment date.

Need to make a change? No problem. As long as you’ve already scheduled your return 7 days in advance, you can make changes in your dashboard.

As for the return appointment itself, you must be present for the return. The car must have at least ¾ of a tank of gas in it, and we will need you to return all keys given when you received the car. We want to make sure our customers are happy with the condition of the cars they receive, so it's important to return the car in a similar condition to how it was when you got it. Remember—no smoking in the car. You're free to bring your pets with you in the car, but if the car needs professional cleaning to remove pet hair, we may contact you about additional payment for this cleaning. Please note, vehicles picked up from dealerships must be returned to those dealerships.

A typical process looks like this:

An initial inspection will be conducted on the vehicle with you to identify any possible new damage. Afterwards, a final inspection will then be done with a closer eye to identify any possible damage that may have been missed. Any additional repair costs will be added to your final close-out invoice.